Frequently Asked Questions

Do you offer both physical and digital products?

Yes! Whimsi Design Studio offers a variety of physical products, digital downloads, personalized gifts, pet-inspired apparel, keepsakes, and printable designs. Please review each product description carefully to determine whether the item is physical or digital.

When will my order ship?

Physical products are typically processed within 2–7 business days before shipping. Personalized items may require additional processing time depending on the customization requested.

Once your order ships, you will receive tracking information by email.

How long does shipping take?

Estimated shipping times vary depending on the product and destination.

Typical U.S. shipping times are:

• Standard Shipping: 3–7 business days after production

• Personalized items may require additional processing time

Shipping carriers may occasionally experience delays due to holidays, weather, or circumstances beyond our control.

How do digital downloads work?

Digital products are delivered electronically and no physical item will be shipped.

After purchase, you will receive access to your files according to the delivery method listed on the product page. If you experience any issues accessing your files, please contact us and we'll be happy to help.

Do you accept returns or exchanges?

Due to the custom and made-to-order nature of many of our products, we do not accept returns or exchanges for:

• Ordering the wrong size

• Ordering the wrong color

• Providing incorrect personalization information

• Change of mind

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help resolve the issue.

Please see our Return & Refund Policy for complete details.

Can I cancel my order?

Cancellation requests must be submitted within 2 hours of purchase.

Because many products enter production quickly, we cannot guarantee cancellations after that time.

What if I entered the wrong shipping address?

Please contact us immediately at:

hello.whimsidesignstudio@gmail.com

If your order has not entered production or shipped, we will do our best to update the address.

We are not responsible for orders shipped to an incorrect address provided by the customer.

My package says delivered, but I can't find it. What should I do?

Please check with:

• Household members

• Neighbors

• Your local post office

• The shipping carrier

If you're still unable to locate your package, contact us and we'll do our best to assist you.

Do you offer custom or personalized orders?

Many of our products offer personalization options. If you are interested in a custom request, please contact us with details and we'll let you know if we can accommodate your project.

What size should I order?

Please review the sizing chart provided on each apparel listing before placing your order.

Because print-on-demand apparel is custom made, we cannot offer exchanges for incorrect size selection.

How should I care for my apparel?

For best results:

• Wash inside out

• Use cold water

• Tumble dry low or hang dry

• Do not bleach

• Do not iron directly over the design

How can I contact you?

You can reach us anytime at:

hello.whimsidesignstudio@gmail.com

We strive to respond to all inquiries within 1–2 business days.