Refund policy
Return & Refund Policy
We want you to love your purchase from Whimsi Design Studio!
If you're not completely satisfied, we're here to help.
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with any original tags (if applicable)
- Accompanied by proof of purchase
To request a return, please contact us at:
Please do not send your item back without contacting us first. Once your return request has been reviewed, we'll provide instructions for returning your item.
Return Address:
264 Pillowville Rd., Dresden, TN., 38225
Shipping Area
At this time, Whimsi Design Studio ships only within the United States.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll work quickly to make it right.
Personalized & Custom Products
Personalized and custom-made items are created specifically for you.
Because of this, personalized items cannot be returned or exchanged unless they arrive damaged, defective, or there is an error on our part.
Please carefully review all personalization details before placing your order.
Exchanges
We do not offer direct exchanges.
If your item qualifies for a return, we'll provide return instructions. Once your return has been processed, you're welcome to place a new order for the desired item.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: