Return & Refund Policy

At Whimsi Design Studio, customer satisfaction is important to us. Because we offer a combination of digital downloads, personalized products, print-on-demand apparel, and physical goods, our return and refund policies vary by product type.

Digital Downloads

Due to the nature of digital products, all digital download sales are final and non-refundable once files have been delivered, downloaded, or accessed.

If you experience any issues accessing your files, please contact us and we will be happy to assist you.

Personalized & Custom Items

Personalized and custom-made items are created specifically for each customer and are not eligible for returns, exchanges, or refunds due to:

• Ordering the wrong size

• Ordering the wrong color

• Providing incorrect personalization information

• Change of mind

• Customer preference after production

Please carefully review all personalization details, sizing information, and product options before placing your order.

If your item arrives damaged, defective, or contains an error made by Whimsi Design Studio, please contact us within 7 days of delivery. We will work with you to resolve the issue and may offer a replacement, store credit, or refund when appropriate.

Print-on-Demand Apparel & Products

All print-on-demand products are made to order specifically for each customer.

Because these items are custom produced, we do not accept returns, exchanges, or refunds for:

• Ordering the wrong size

• Ordering the wrong color

• Change of mind

• Customer preference after purchase

Please review product descriptions, sizing charts, color selections, and shipping information carefully before placing your order.

Please note that colors may vary slightly between on-screen images and the finished printed product due to monitor settings and printing processes.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, contains a printing error, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item

• Photos of any damage or defects

• A brief description of the issue

If the issue is approved, we may offer a replacement, store credit, or refund depending on the circumstances.

Non-Personalized Physical Products

Eligible non-personalized physical products may be returned within 14 days of delivery.

Returned items must be:

• Unused

• Unworn

• In their original condition

• Returned in original packaging when possible

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Because many of our products are made to order, cancellation requests must be submitted within 2 hours of purchase.

While we will do our best to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered production.

Contact Us

If you have any questions regarding returns, refunds, or order issues, please contact us at:

hello.whimsidesignstudio@gmail.com

We are committed to providing excellent customer service and will do our best to provide a fair and reasonable resolution whenever possible.